Privacy Policy

Premier Truck Parts Privacy Policy.

Last updated: 05.07.2024

1. IMPORTANT NOTICE

At Premier Truck Parts, we take your privacy seriously and will only use any data collected in accordance with this policy (the terms of which are laid out below).

This Privacy Policy describes how Premier Truck Parts (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.ptparts.co.uk/ (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. For clarity, “personal data” refers to any information that can identify you directly or indirectly, and “processing” refers to any operation performed on personal data, such as collection, storage, or use.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your rights.

2. PERSONAL DATA WE MAY COLLECT AND WHY

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect the following data about you:

Contact details: your name, email address and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you.

Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means.

Survey responses: information from surveys that we use for research purposes if you choose to respond to them.

Transaction details: we, or our third-party providers such as payment processors, will collect information (such as bank account, credit or debit card information, billing address) relating to transactions you carry out through our Site and for the purposes of fulfilling your orders.

Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

3. HOW WE USE YOUR PERSONAL DATA

We use your personal data for the following purposes:

To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.

To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading
We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.

Direct marketing
If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services.

You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.

Our trusted business partners would also like to use your name, email address, postal address and telephone number to inform you of similar products, services and promotional offers. We will only share your personal data with our partners where you have provided us with your consent to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of their emails or by contacting us.

To track your usage of our website, communications, products and services
We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experience.

To provide and improve customer support
We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).

To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up-to-date and accurate.

To respond to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.

To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.

4. GDPR COMPLIANCE

We adhere to the UK’s General Data Protection Regulations (GDPR) as enshrined in the Data Protection Act 2018. This means we are committed to protecting your personal data and ensuring your privacy rights are respected.

We have implemented robust measures to ensure compliance with data protection laws and to safeguard your personal data. We do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the UK GDPR.

5. LEGAL GROUNDS FOR PROCESSING

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. 

6. CONSENT

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:

  1. Sending you marketing communications about our products and services.
  2. Conducting marketing research.
  3. Obtaining your credit score so that we can establish the best possible payment terms we are able to offer to you.


Necessary for the performance of a contract and to comply with our legal obligations

It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the Trading Terms or Terms of Trading between us. In particular, we rely on this legal ground to:

  1. Provide you with the products and services.
  2. Communicate with you about the products and services that we provide to you, including letting you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.
  3. Provide and improve customer support.
  4. Notify you about changes to our service.

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

Necessary for the purposes of our legitimate business interests
It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

  1. Provide you with products and services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to you.
  2. Better understand our customer base so that we can improve our products, services and marketing activities (which could also benefit you).
  3. Develop and improve our Site to enhance the customer experience.
  4. Train our staff so that we can provide you with a better customer service.
  5. Respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you.
  6. To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  7. Ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

7. WHO WE SHARE YOUR PERSONAL DATA WITH

We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

8. HOW LONG WE KEEP YOUR PERSONAL DATA FOR

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

  1. Legal obligation(s) under applicable law to retain data for a certain period of time.
  2. Statute of limitations under applicable law.
  3. Potential or actual disputes.
  4. Guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

9. YOUR RIGHTS

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

Rights

What does this mean?

1. Rights to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.

2. Right of access

You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your personal data in accordance with data protection law.

3. Right to rectification

You are entitled to have your personal data corrected if it is inaccurate or incomplete.

4. Right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

5. Right to restrict processing

You have the right to ‘block’ or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.

6. Right of data portability

You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.

7. Right to object to processing

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).

8. Right to withdraw consent to processing

If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).

9. Right to make a complaint to the data protection authorities

You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.

10. CHILDREN’S PRIVACY

Our services are not intended for children under 16 years of age. We do not knowingly collect data from children. If we become aware that a child’s data has been collected without parental consent, we will take steps to delete this information.

11. SECURITY

In the unlikely event of a data breach, we have procedures in place to detect, report, and investigate. In the event of a breach, we will notify the Information Commissioner’s Office (ICO) within 72 hours if the breach is likely to result in a risk to the rights and freedoms of individuals. We will also inform affected individuals where necessary.

12. INTERNATIONAL USERS

As Premier Truck Parts is a UK-based company, please note that we may transfer, store and process your personal information outside the country you live in.

13. LINKS TO OTHER WEBSITES

Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

14. HOW TO CONTACT US

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your data protection rights, please call 01538 757449, email us at [email protected] or contact us at:
Unit 15, New Haden Works, Draycott Cross Road, Stoke-on-Trent, ENG, ST10 2NW, United Kingdom.

If you’re not satisfied with our response to any enquiries or complaints or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:

Writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Calling: 0303 123 1113.
Submitting a message through the ICO’s website at: ico.org.uk.

15. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy was last updated on: 05 July 2024.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

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